Frequently asked questions
Straight answers about the trial, billing, your data and how things work. Can't find yours? We're happy to help.
Getting started
Is there a free trial?
Yes. Every plan starts with a free trial with all of that plan's features. No card is needed to start; choose how you want to pay before the trial ends.
Can I import my existing customers?
Yes. Customers, devices and inventory can be imported from CSV files under Settings › Data.
Billing
Which billing intervals can I choose?
Monthly, quarterly, every 6 months or yearly, where the plan offers them. Longer intervals cost less per month — the pricing page shows the saving.
How do promo codes work?
Enter the code when you sign up or on the Plan & billing page. It is checked before you pay and applied to your subscription.
What happens if a payment fails?
Your workspace keeps working for a grace period while we retry the card. Update your payment method from Plan & billing › Manage billing.
What if my trial ends or I cancel?
Nothing is deleted. Reports, exports and backups stay available; creating tickets, taking payments and messaging pause until a plan is active again.
Features
Do I need my own Stripe, Square or Twilio account?
Yes — payments from your customers go to your own Stripe or Square account and texts go through your own Twilio number. MyITBench never holds your customers' money.
Security
Is my data separate from other shops?
Yes. Every workspace is isolated, staff sign in with two-step verification, and any platform support access is logged and shown to you.
Still have a question?
Browse step-by-step guides in the help center.